This Privacy Statement informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, including our new live chat function, and the choices you have associated with that data. We use your data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Statement. Unless otherwise defined herein, terms used have the same meanings as in our Terms and Conditions.
Privacy Policy
Privacy Policy
Effective Date: November 11, 2025
Last Updated: November 11, 2025Introduction
Summary of Recent Changes
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Added details about how data is collected, stored, and used through our live chat support.
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Clarified user rights under GDPR and U.S. privacy laws (including CCPA/CPRA).
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Reaffirmed the procedure for deleting personal data.
Summary of Changes
We clearly stated the method on how the users can request their Personal Data deletion.
Types of Data Collected
Personal Data
While using our Service, including through our live chat, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
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Email address
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First name and last name
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Phone number
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Address, State, Province, ZIP/Postal code, City
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Chat content, including any messages, attachments, or details you provide in the live chat
You may voluntarily provide additional information through the chat or contact forms. Please avoid sharing sensitive personal or financial information unless explicitly requested for a verified purpose.
Chat Data
When you use our live chat, we may collect:
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The content of your messages
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The date, time, and duration of the chat
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Technical identifiers such as IP address, device information, browser type, and language preference
Chat transcripts may be recorded for quality assurance, training, and service improvement.
Usage Data
We may also collect information automatically from your device, such as:
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Your IP address, browser type, browser version
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The pages of our Service that you visit, the time and date of your visit, and time spent on those pages
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Device identifiers and diagnostic data
Location Data
If you grant permission, we may use and store your location data to provide certain Service features or customize your experience. You can disable location access at any time via your device settings.
Tracking Cookies Data
We use cookies and similar technologies to track activity on our Service and store certain information. This includes cookies that enable our live chat to function and remember your previous interactions.
You can manage or disable cookies in your browser settings, but some features (including chat) may not work correctly if you do so.Use of Data
Hope Channel, Inc. uses collected data for purposes including:
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To provide and maintain our Service, including live chat and user support
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To notify you about changes to our Service
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To allow participation in interactive features when you choose to do so
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To improve our Service and user experience
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To monitor Service usage and detect issues
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To respond to inquiries and support requests
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To send you news, offers, or updates if you have consented to receive them
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To comply with legal obligations
Retention of Data
We retain Personal Data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
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Chat transcripts are retained for the duration of the user’s account. Upon deletion of the user’s account, all associated chat history is permanently removed from our systems. Chat transcripts are not subject to automatic time-based deletion. Deleted data may remain in backup copies for up to 7 days before being permanently purged in accordance with our data retention and backup policies.
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Usage and technical data may be retained longer for analytics and security purposes.
You can request deletion of your chat transcripts or any personal data at any time (see “Your Rights” below).Transfer Of Data
Your data may be processed in any country where we or our service providers operate. By using our Service, you consent to such transfers, including to the United States, which may have different data protection laws.
We take reasonable steps to ensure that transfers comply with applicable laws and that your data remains protected, including through standard contractual clauses where required under GDPR.Disclosure Of Data
We may disclose your information:
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To service providers assisting in the operation of our website, chat platform, or communications;
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To comply with legal obligations, court orders, or government requests;
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To protect our rights, property, or safety and that of users or the public.
Security Of Data
We use commercially acceptable means to protect your data, including encryption and secure transmission protocols. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights Under GDPR and Other Laws
If you are located in the European Economic Area (EEA), United Kingdom, California (USA), or in a jurisdiction with similar data protection laws, you have certain rights, including:
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Access, correction, or deletion of your data
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Objection to or restriction of processing
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Data portability
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Withdrawal of consent at any time
You can exercise these rights by contacting us at support(at)hope(dot)study.
If you are in the EU/UK, you may also lodge a complaint with your local data protection authority.If you are in California, you have the right to request disclosure of personal information collected, request deletion, and opt out of data sale (we do not sell personal data).Data Deletion Requests
To request deletion of your personal or chat data:
1. Contact us at support(at)hope(dot)study.2. Indicate which data you want erased.3. We will confirm your request and delete your data within one calendar month (or as required by law).Service Providers
We may use third-party companies and individuals (“Service Providers”) to facilitate our Service. These may include website hosting, analytics, and live chat technology providers.
All Service Providers are contractually bound to use Personal Data solely to perform their designated services and not for any other purpose.Links to Other Sites
Our Service may contain links to external websites not operated by us. We are not responsible for their content or privacy practices and encourage you to review their privacy policies.
Changes To This Privacy Statement
We may update this Privacy Statement from time to time. Changes take effect when posted on this page. The updated date will be indicated at the top.
Contact Us
If you have any questions or concerns about this Privacy Statement, or wish to exercise your data protection rights, please contact us:
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support(at)hope(dot)study
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http://www.hopetv.org/contact/
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Hope Channel, PO Box 4000, Silver Spring, MD 20914, United States
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