This Privacy Statement informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, including our new live chat function, and the choices you have associated with that data. We use your data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Statement. Unless otherwise defined herein, terms used have the same meanings as in our Terms and Conditions.
Privacy Policy
Effective Date: November 14, 2025
Last Updated: November 14, 2025Introduction
Summary of Recent Changes
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Added details about how data is collected, stored, and used through our live chat support.
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Clarified user rights under GDPR and U.S. privacy laws (including CCPA/CPRA).
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Reaffirmed the procedure for deleting personal data.
Information We Collect
We collect different types of personal information depending on how you use our Service, including when you create an account, use our live chat, or contact us for support.
Below is a summary of the categories of data we collect, examples of what they include, how we use them, and how long we keep them.Account Information
When you create an account or interact with the Service, we may collect your name, email address, phone number, mailing address, login credentials, and other details you choose to provide.
We use this information to create and manage your account, communicate with you, and provide access to our content and features. We retain account information for as long as your account remains active. If you delete your account, the associated information is permanently deleted, except for limited backup copies that may persist for up to seven (7) days.Chat Transcripts and Messages
When you use our live chat or mentoring services, we collect the content of your messages, the date and time of each chat, and any attachments or details you voluntarily share.
This information is used to enable the chat function, support training and quality assurance, and ensure user safety. Chat transcripts are retained for as long as your account remains active and are permanently deleted when you delete your account. Backup copies may persist for up to seven (7) days.Usage Data
We automatically collect certain information about how you use our Service, such as the pages you visit, time spent on the site, and your interactions with features.
We use this data to analyze trends, improve performance, and enhance user experience. Usage data is retained only as long as necessary for analytics and optimization, typically up to twenty-four (24) months.Technical Data
When you access the Service, our systems automatically receive technical information including your IP address, browser type and version, operating system, device identifiers, language preference, and approximate location (country and city) derived from your IP address.
We use this information to maintain security, detect and prevent misuse, and optimize service performance. Technical data is retained for as long as necessary for operational and security purposes.Support Correspondence
If you contact us for help or send an email to our support team, we collect the content of your messages and any additional information you provide.
We use this information to respond to your inquiries, ensure service continuity, and maintain accurate records for training and compliance purposes. Support correspondence is retained for as long as necessary to maintain our operational records and meet legal obligations.You may voluntarily provide additional personal information through chat or contact forms. Please avoid sharing sensitive or financial information unless specifically requested for a verified purpose.Location Data
We do not request your device’s precise location or use browser-based location permissions. Instead, our system determines an approximate location (country and city) from your IP address when you access our Services. This helps us enhance performance and provide a better experience.
The location information we collect from IP addresses is used in aggregate form for analytics and performance optimization and is not used to identify individual users.Cookies and Similar Technologies
We use cookies and similar technologies (e.g., pixels, SDKs, local storage) to ensure functionality, analyze performance, and improve your experience.
We classify cookies as:
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Required Cookies — essential for site operation and security.
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Analytics Cookies — help us understand how visitors use the Service.
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Personalization Cookies — remember your preferences and improve usability.
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Live Chat Cookies — maintain session continuity for chat features.
We do not sell or share any personal information collected through cookies or similar technologies for advertising or marketing purposes.
You can manage cookies through your browser settings. Our Service supports browser “Do Not Track” signals where technically feasible. For more details, see our Cookie Policy.Use of Data
Hope Channel, Inc. uses collected data for purposes including:
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To provide and maintain our Service, including live chat and user support
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To notify you about changes to our Service
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To allow participation in interactive features when you choose to do so
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To improve our Service and user experience
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To monitor Service usage and detect issues
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To respond to inquiries and support requests
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To send you news, offers, or updates if you have consented to receive them
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To comply with legal obligations
How We Share Information
We may share data only with:
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Service Providers who assist in hosting, analytics, security, or communication, under strict confidentiality obligations
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Legal authorities when required by law or to protect the safety of individuals
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Affiliated entities within Hope Channel’s network for internal administrative purposes
We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Retention of Data
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law.
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Chat transcripts are retained for the duration of the user’s account and deleted when the account is deleted.
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Deleted data may persist in secure backup copies for up to 7 days before being permanently removed.
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Usage and technical data may be retained longer for analytics and security.
You may request deletion of your personal data at any time (see Your Rights below).
Transfer Of Data
Your data may be processed in any country where we or our service providers operate. By using our Service, you consent to such transfers, including to the United States, which may have different data protection laws.
We take reasonable steps to ensure that transfers comply with applicable laws and that your data remains protected, including through standard contractual clauses where required under GDPR.Disclosure Of Data
We may disclose your information:
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To service providers assisting in the operation of our website, chat platform, or communications;
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To comply with legal obligations, court orders, or government requests;
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To protect our rights, property, or safety and that of users or the public.
Security Of Data
We use commercially acceptable means to protect your data, including encryption and secure transmission protocols. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights Under GDPR and Other Laws
If you are located in the European Economic Area (EEA), United Kingdom, California (USA), or in a jurisdiction with similar data protection laws, you have certain rights, including:
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Access, correction, or deletion of your data
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Objection to or restriction of processing
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Data portability
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Withdrawal of consent at any time
You can exercise these rights by contacting us at support(at)hope(dot)study.
If you are in the EU/UK, you may also lodge a complaint with your local data protection authority.If you are in California, you have the right to request disclosure of personal information collected, request deletion, and opt out of data sale (we do not sell personal data).Data Deletion Requests
To request deletion of your personal or chat data:
1. Contact us at support(at)hope(dot)study.2. Indicate which data you want erased.3. We will confirm your request and delete your data within one calendar month (or as required by law).Service Providers
We may use third-party companies and individuals (“Service Providers”) to facilitate our Service. These may include website hosting, analytics, and live chat technology providers.
All Service Providers are contractually bound to use Personal Data solely to perform their designated services and not for any other purpose.Links to Other Sites
Our Service may contain links to external websites not operated by us. We are not responsible for their content or privacy practices and encourage you to review their privacy policies.
International Users
Our Service is operated from the United States and may be accessed globally. By using the Service, you consent to the processing of your information in the United States in accordance with this Policy.
We comply with applicable privacy laws, including the CCPA/CPRA and the GDPR. Users outside the U.S. are responsible for ensuring compliance with their local laws.Changes To This Privacy Statement
We may update this Privacy Statement from time to time. Changes take effect when posted on this page. The updated date will be indicated at the top.
Contact Us
If you have any questions or concerns about this Privacy Statement, or wish to exercise your data protection rights, please contact us:
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support(at)hope(dot)study
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http://www.hopetv.org/contact/
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Hope Channel, PO Box 4000, Silver Spring, MD 20914, United States
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